Booking 18

• How do I book a motorhome or caravan at MyCamper?
• How do I know if the vehicle is available?
• How do I know if a booking is confirmed?
• When do I get an answer to my booking request?
• Who can rent a vehicle insured with Baloise? (Switzerland only)

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Check-in/Check-out 2

• What is check-in and how does it work?
• What is check-out and how does it work?

During the trip 6

• Can you walk around in the motorhome when it's moving?
• Can I change dates or extend my booking?
• Who should I contact in case of a damage?
• How do I avoid damage during my camping vacations?
• How can I avoid theft and break-ins during my camping trip?

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The rental period 6

• How do I add extra driver?
• Who can travel with me in the motorhome or caravan?
• What does the "rules" mean?
• Can children come along and how does it work with a car seat?
• How do I know if pets are allowed?

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Payment and deposit 11

• How does the payment with our payment provider work?
• When should I pay?
• How does MyCamper handle the deposit?
• How high is the deductible for damage?
• Is there deductible reduction?

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Cancellations 7

• What happens if a booking request is expired or rejected?
• How do I withdraw my booking request?
• Do I have to pay when I withdraw my booking request?
• What happens if I cancel a confirmed booking and what cancellation policy applies?
• What happens if the owner cancels my booking?

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