Cancellations

What happens if my booking request is rejected or expires?
If your booking request is rejected or expires, we encourage you to search for another available camping vehicle. You may also choose to contact the vehicle...
Fri, 21 Feb, 2025 at 2:40 PM
How do I withdraw my booking request?
To withdraw a booking request, go to the booking page. Then click on "Withdraw request". You can, free of charge, withdraw a booking request tha...
Mon, 4 Mar, 2024 at 5:15 PM
Do I have to pay when I withdraw my booking request?
No. If you withdraw a booking request before it is confirmed by the owner, you will not be charged for any costs. The amount we blocked on your credit c...
Mon, 4 Mar, 2024 at 5:14 PM
What happens if I cancel a confirmed booking and what cancellation policy applies?
It is always possible to cancel a confirmed booking. Find out how to do that in this article.  The Owner can choose which cancellation rules apply to th...
Wed, 24 Jan, 2024 at 10:56 AM
What happens if the owner cancels my booking?
In general vehicle owners can't cancel confirmed bookings. But if the vehicle is sold or damaged we have to unfortunately cancel the booking. In this ca...
Mon, 4 Mar, 2024 at 5:10 PM
How does the refund process work in the event of a cancellation?
If a booking is canceled, the refund will be automatically processed to the credit card used for the booking (or for Swiss customers, to their TWINT account...
Fri, 21 Feb, 2025 at 3:00 PM
How can I cancel my booking?
To cancel a confirmed booking, follow these steps: Go to your booking page on MyCamper. Select the booking you wish to cancel. Click on "Cancell...
Fri, 21 Feb, 2025 at 2:54 PM