Cancellations

What happens if a booking request is expired or rejected?
If your booking request is rejected or expired, we encourage you to look for another camping vehicle. You could also send a message to the vehicle owner. Fi...
Wed, 24 Jan, 2024 at 9:37 AM
How do I withdraw my booking request?
To withdraw a booking request, go to the booking page. Then click on "Withdraw request". You can, free of charge, withdraw a booking request tha...
Mon, 4 Mar, 2024 at 5:15 PM
Do I have to pay when I withdraw my booking request?
No. If you withdraw a booking request before it is confirmed by the owner, you will not be charged for any costs. The amount we blocked on your credit c...
Mon, 4 Mar, 2024 at 5:14 PM
What happens if I cancel a confirmed booking and what cancellation policy applies?
It is always possible to cancel a confirmed booking. Find out how to do that in this article.  The Owner can choose which cancellation rules apply to th...
Wed, 24 Jan, 2024 at 10:56 AM
What happens if the owner cancels my booking?
In general vehicle owners can't cancel confirmed bookings. But if the vehicle is sold or damaged we have to unfortunately cancel the booking. In this ca...
Mon, 4 Mar, 2024 at 5:10 PM
How does the refund process work in the event of a cancellation?
In the event of a cancellation, the refund will be automatically processed on the credit card used for the booking through our payment provider, Stripe. ...
Wed, 24 Jan, 2024 at 10:36 AM
How can I cancel my booking?
To cancel a confirmed booking you need to go on your booking page.  Click on "Cancellation". There you'll find an overview of the cancellatio...
Wed, 24 Jan, 2024 at 10:23 AM