Cancellations

What happens if my booking request is rejected or expires?
If your booking request is rejected or expires, we encourage you to search for another available camping vehicle. You may also choose to contact the vehicle...
Fri, 21 Feb, 2025 at 2:40 PM
How do I withdraw my booking request?
To withdraw a booking request, navigate to the booking page and click on "Withdraw request." You can withdraw a request free of charge as long as...
Fri, 28 Feb, 2025 at 1:22 AM
Do I have to pay when I withdraw my booking request?
No. If you withdraw a booking request before it is confirmed by the owner, you will not be charged for any costs. The amount we blocked on your credit c...
Mon, 3 Mar, 2025 at 2:06 PM
What happens if I cancel a confirmed booking and what cancellation policy applies?
You can always cancel a confirmed booking if needed. Learn how to cancel in this article.  Cancellation Policies Each vehicle owner selects the cancell...
Mon, 3 Mar, 2025 at 3:57 PM
What happens if the owner cancels my booking?
In general, vehicle owners cannot cancel confirmed bookings. However, if the vehicle is sold or damaged, we may have to cancel the booking. In such cases, t...
Fri, 28 Feb, 2025 at 11:15 AM
How does the refund process work in the event of a cancellation?
If a booking is canceled, the refund will be automatically processed to the credit card used for the booking (or for Swiss customers, to their TWINT account...
Fri, 21 Feb, 2025 at 3:00 PM
How can I cancel my booking?
To cancel a confirmed booking, follow these steps: Go to your booking page on MyCamper. Select the booking you wish to cancel. Click on "Cancell...
Fri, 21 Feb, 2025 at 2:54 PM