Booking

What happens if I cancel a confirmed booking?
If you, as an owner, cancel a confirmed booking, the following applies according to MyCamper's terms and conditions: Consequences of Owner Cancellat...
Fri, 14 Feb, 2025 at 2:58 PM
How quickly do I need to respond or confirm a booking request?
As a vehicle owner, you must confirm or reject a booking request within 24 hours. However, if both you and the renter are still discussing the rental detail...
Fri, 21 Feb, 2025 at 3:25 PM
What happens if the renter cancels a confirmed booking?
As a vehicle owner, you can choose one of three cancellation policies for your vehicle: Flex (Maximize Bookings): Allows renters to cancel with fewer re...
Fri, 21 Feb, 2025 at 3:32 PM
What happens if the renter cancels their booking request?
Bookings are not confirmed until you accept them. If the renter cancels their request before you accept, the renter will not be charged and the booking will...
Mon, 4 Mar, 2024 at 4:52 PM
How do I send messages to the renter?
To message a renter, you must create a profile, list a vehicle, and receive either a booking request or a message from the renter. If you are renting out in...
Fri, 21 Feb, 2025 at 3:38 PM
What do I do if I do not want to rent out the motorhome or caravan for a period?
As a vehicle owner, you have can choose when your motorhome or caravan is available for rent. You can use the availability calendar to block dates when you...
Thu, 20 Feb, 2025 at 4:10 PM
How to do the Check-in?
The renter goes to the vehicle owner or where the vehicle is located, at the agreed time on the day of check-in. The owner starts the "check-in" ...
Wed, 28 Feb, 2024 at 11:38 AM
What if a renter gets a speeding ticket during a rental?
If you, as the vehicle owner, receive a speeding ticket or other traffic violation fine for an incident that occurred during a rental period, you can follow...
Tue, 28 Jan, 2025 at 8:39 PM
Can I shorten a booking as an owner?
As an owner on MyCamper, you cannot shorten a booking directly from your side. Booking modifications must always be initiated by the renter. If you need to ...
Fri, 31 Jan, 2025 at 4:42 PM
How to change the check-in or check-out time as an owner
As an owner on MyCamper, you may need to adjust the check-in or check-out time for a booking :  For minor time adjustments (same day): No formal change...
Fri, 31 Jan, 2025 at 5:03 PM