As a renter, you must pay the deposit between 7 days and 1 day before your booking starts. If everything is in order during check-out, the deposit will be refunded to you.

The deposit is paid to MyCamper to ensure a secure transaction. During check-out, any extra costs (such as additional mileage, damages, or fines) are registered and deducted from the deposit. The remaining amount is refunded once the check-out is approved by both the renter and the owner. If the extra costs exceed the deposit, MyCamper will invoice you for the outstanding amount.

Holding the Deposit

If the owner needs additional time to inspect the vehicle (e.g., due to poor lighting) or to submit a damage claim, MyCamper may hold the deposit temporarily. The deposit can be held for a maximum of two months while awaiting claim processing, road toll updates, or in cases of thorough vehicle inspections and proof that the inspections are still ongoing, longer than that.

Extra Cost Reporting & Documentation

Owners can report additional costs beyond the deposit holding period, meaning renters may still be charged later. Common extra costs include:

• Fuel charges
• Road tolls
• Fines
• Deductibles

For road tolls and parking fines, the owner must submit documentation proving the costs were incurred during the rental period. Acceptable documentation includes receipts for surcharges, tolls, or fines. These documents must be submitted no later than six months after the booking is completed.

Payout Timelines

Payments from MyCamper to both owners and renters typically take a few working days to be processed and reach the recipient’s account.

For further details, refer to MyCamper’s Terms and Conditions.