It is important that you know the condition of the vehicle, before you as a vehicle owner rent out your vehicle. At check-in, when the vehicle is to be handed over to the renter, the vehicle owner and the renter must together make a thorough inspection of the vehicle and document what damage or defects are on the vehicle before the rental. Completion and approval of the check-in is mandatory for both parties, and demonstrates that both parties are aware of any damages or defects that exist at the start of the rental period.

A follow-up is then done at check-out, when the vehicle is returned to the owner. Then the damage or defects that are present on the vehicle are documented again. By doing this, any new damage or defects that have occurred during the rental period can be discovered. Any new damage or defects that have occurred must be documented on MyCamper's website, and the renter is obliged to compensate them. If you discover damage or defects after the check-out has been approved, you need to prove that the damage occurred during the rental period. You can then submit a claim for additional extra costs that will be charged to the renter.

If your booking is covered by MyCamper’s insurance via Omocom, create an insurance claim by clicking the link directly in your booking under the heading “Insurance”. By using this link, your vehicle and booking details are pre-filled for a smoother process. Once you have submitted your claim via the link, you will be contacted by an administrator who will help you further.

If you have general insurance questions, you can call Omocom on +46 8-520 278 70 +46852027870. You can also send an e-mail to